Shipping & Returns
SHIPPINGWe will contact you if there is an excessive delay in sending out your goods. Goods will be shipped according to the method selected by you, at the time you place your online order. Goods are usually dispatched within 2-3 working days if placing your order before 16:00 GMT. All products are sent either with a courier (a signature will be required upon delivery) or via Royal Mail 24 (no signature required). Please note: All lamps have a United Kingdom 3 pin plug only suitable for 230 voltage. Goods are shipped on British working days, Monday - Friday, 08:00 - 16:00 GMT. Any orders placed outside of these hours will be dispatched on the next working day in England.
Returns and RefundsYour Order Cancellation Rights You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: By email: firstname.lastname@example.org We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for ReturnsIn order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
- The supply of Goods made to Your specifications or clearly personalized.